Self-service password reset

Self-service password reset (SSPR) uses your two multi-factor authentication (MFA) methods to verify your identity and allows you to securely reset your own ACU password. This tool replaces the legacy Self-Service Password Reset Manager tool.

Where can I get help:

For assistance, please contact:

Students

AskACU

• Ph: 1300 275 228

Staff

Service Central (staff)

• Ph: 07 3623 7272
• Email: ServiceCentral@acu.edu.au

If you haven't registered for SSPR or don't have access to both MFA authentication methods, you'll need to contact the relevant support to reset your password.

ACU password policy:

ACU passwords:

• Must contain at least 14 characters
• Must contain one of each of the following:
  • number
  • special character (:, !, $, #, %)
  • upper case
  • lower case.
• Must not use words contained in your username or name
• Must not be a previously used password.